Outcome MKD_O_3

Advancing business transformation

In line with the Secretary-Generalís UN reform targets North Macedonia has designed a BOS in support of a more effective programme delivery on the 2030 Agenda. This BOS was developed through the BOS online platform on 02/03/2020. It will go through an annual monitoring phase and is set to be reviewed on 01/01/2024. BOS covers UNCT priorities in the areas of common operations is focused on five common thematic areas: Procurement, ICT, Administration, Human resources and Finance. In 2022, the number of common services was increased from 33 to 38. The added services include editing services, ,macro-assessments, financial spot checks, common knowledge platform and media monitoring. At the time of BOS development, the full BOS implementation during this period was estimated to result in savings of US$1.1 million as net benefits through efficiency gains in goods and service procurement, labour costs, as well as from savings in expenses. During the 2022 BOS annual review the estimated saving were adjusted to $1.3 million over the BOS implementation period, primarily due to more accurate planning and realized cost avoidance in the amount of 0.3M/349k. Besides the cost avoidance benefits, the joint services will contribute to a high service standards, time efficiency and flexibility, transparency in reporting and information on performance, and overall higher quality of service delivery. The successful implementation of the BOS in the country is achieved through a high level of commitment and support from the UN Resident Coordinator, UNCT, Operations Management Team and joint efforts of operations teams of all UN entities.

Advancing business transformation

Support and contribution provided to corporate obligations including business transformation, BOS implementagion, new ERP Quantum implementation. The business transformation can be analyzed through the transfer of the day-to-day operations from the old ERP system ATLAS to the new one QUANTUM, as well as through implementation of the Business Operating Strategy (BOS). The new ERP system introduced new functions for better programme implementation meaning that the system sublimized functions of many old platforms that increased the efficiency as well as establishing better linkage between programme and operations. The implementation of QUANTUM is fully completed. BOS is a results-based framework that focuses on joint business operations in support to programme delivery, with the purpose of eliminating duplication, leveraging the common bargaining power of the UN and maximizing economies of scale. It is an essential, but flexible and voluntary tool for UNCT North Macedonia to support the implementation of 2021-2025 UN Sustainable Development Cooperation Framework (SDCF). In 2023, $286,078 savings have been realized, through efficiency gains in goods and service procurement, labour costs, as well as from savings in expenses