Women, girls and LGBTIQ persons who experience violence are empowered to use available, accessible and quality essential services and recover from violence. [UN Women SP 2018-2021 Output 11]
The outcome 3.2 concentrates on capacity development for service providers (justice, police, health and social affairs) to implement essential services, strengthen coordination and referral services, empowering women migrant workers to strengthen local women networks, and advocacy and campaign.
Women, girls and LGBTIQ persons who experience violence are empowered to use available, accessible and quality essential services and recover from violence. [UN Women SP 2018-2021 Output 11]
Data reported for 2022 results against this indicator was obtained as part of a learning process on social norms and therefore may not accurately reflect the results obtained. Internal reviews of data collected on social norms across relevant indicators, coupled with external reviews, are informing the design of UN Women’s principled approach to social & gender norms change. This will be reflected in changes to the indicators to be introduced in the Mid-Term Review of the Strategic Plan.
Complementary indicators are identified as those in the results framework that are not repeated verbatim in the results framework of another United Nations entity, but are related or provide different but complementary lenses or insights into the same issue, high-level result and/or area of complementary work, such as a Sustainable Development Goal target.
ComplementaryComplementary indicators are identified as those in the results framework that are not repeated verbatim in the results framework of another United Nations entity, but are related or provide different but complementary lenses or insights into the same issue, high-level result and/or area of complementary work, such as a Sustainable Development Goal target.
ComplementaryComplementary indicators are identified as those in the results framework that are not repeated verbatim in the results framework of another United Nations entity, but are related or provide different but complementary lenses or insights into the same issue, high-level result and/or area of complementary work, such as a Sustainable Development Goal target.
ComplementaryFrontline service providers (health, social, and criminal justice), community-based women peer networks and young gender advocates have capacity to implement and monitor policies and programmes in order to prevent and respond to GBV against women migrant workers through evidence-based practice.
In addition to results reported by UN Women field offices (shown here), results achieved in countries and territories through the United Nations Trust Fund to End Violence against Women (UNTF) are included in a non-duplicative manner in the global reporting on this indicator (see the Our Global Results page).
In addition to results reported by UN Women field offices (shown here), results achieved in countries and territories through the United Nations Trust Fund to End Violence against Women (UNTF) are included in a non-duplicative manner in the global reporting on this indicator (see the Our Global Results page).
Women, girls and LGBTIQ persons who experience violence are empowered to use available, accessible and quality essential services and recover from violence. [UN Women SP 2018-2021 Output 11]
The outcome result was achieved during this reporting year. Women subject to violence including women migrant workers reach support effectively when they need it. In 2023, a total of 130 cases of gender-based violence received support through the Helpline of Ministry of Women’s Affairs (MoWA) and Child Helpline Cambodia (CHC). The cases reported indicates that more women and their families become aware of the services and come forward to access services. This was made possible because of the dedicated effort and effective delivery of services by MoWA and CHC. A returning women migrant worker has confirmed during the focus group discussion for the endline-survey on quality service provision “My mother reached out to the Child Helpline to seek assistance for my return to Cambodia from China. Thanks to the Safe and Fair (SAF) programme, I also received vital support services such as food, legal aid, and counselling. I have now secured employment, which gives me the confidence to support myself and take care of my mother. I am determined to avoid returning to the circumstances where I endured violence.” Capacity Development Result: front-line service providers have strengthened their capacities to effectively provide helpline services. Forty-seven (47) front-line service providers (31 women and 16 men from eight different Provincial Departments of Women’s Affairs (PDoWAs) and police officers learnt about the key guiding principles including a human rights approach, ensuring safety, empowerment, privacy, and confidentiality, provide guidance and procedures for the helpline operators for responding to calls from Gender Based Violence (GBV) survivors in the Standard Operation Procedures (SOPs) for Helpline Operators to ensure qualify identification of and response to cases of violence against women including women migrant workers. Based on the evaluation of the pre and post-tests, participants increased their learning 13%. A key area with significant change was the understanding of paraverbal communication with 74%, a plan for addressing lost calls and helpline role with 95% correct response. UN Women contributed through SAF programme by supporting MoWA to co-facilitate the session on the SOPs. This enhanced capacity contributed to effective provision of support services to victims/survivors of violence. CHC front-line staff has continued to apply the survivor-centred approaches and quality essential service response to women subjected to violence including women migrant workers through counselling, information sharing and referral services to other service providers via helpline (1280), Interactive Voice Response (IVR) and My Journey Mobile Application. One participant from CHC mentioned during a focus group discussion for the end-line survey on quality service provision "Before SAF, many front-line service providers were unaware of the unique challenges faced by women migrant workers. The training sessions opened their eyes to these issues and provided them with practical skills to offer more effective support." As a result, throughout 2023, the IVR continued to receive a high number of calls with a total of 17,781 calls. Of the 17,781 IVR calls, 84 calls were from women, 53 calls from men, 16 calls from Lesbian, Gay, Bisexual, Transgender, Intersex and Queer (LGBTIQ), and 17,628 from unknown-age and unknown gender callers. UN Women contributed through providing financial support to CHC to operate the Helpline (1280), which is linked with IVR. Moreover, UN Women also provided financial support to CHC to upgrade the My Journey Mobile Application to ensure privacy of the users and provide most updated services information. Peer Network: the community-based peer leader and its members at Borsedth District, Kampong Spue Province has continued to share information about service providers for survivors of GBV and sharing the information about the My Journey Mobile Application. Sreymom, a member of the peer network said “I use the App to share information about safe migration in my community. I've also shared the App with relatives who want to migrate and for those who are already in Thailand and don’t have support or know which path to take if they get in trouble. So, I asked them to download the App, listen to it, and use its features. They told me the App is very helpful because it provides contact information and has everything to solve our problems. They love the App because now they have something reliable to rely on.” This comprehensive community based approached contributed to informative support service to survivor of violence. Community Outreach: the endline survey indicates that the community outreach remains significant and effective to improve the awareness raising among women and community and to access quality services. As quoted by one of the participants during the focus group discussion: "Through SAF, we have conducted outreach programmes in communities, where we have established peer educator groups and focal points. These individuals continue to raise awareness about safe migration and essential services within their communities. This support is crucial because it empowers family members of survivors to know whom to contact for assistance in their villages and communities. Additionally, SAF has also helped us build strong connections with local authorities, so we can work together better.” The achievement above indicates that the planned strategy is largely applicable and relevant. Through enhancing the publicly available of services information and quality essential service response, women, girls and LGBTIQ persons who experienced violence and community are empowered to come forward and seek for services. Lesson learned suggests the promotion and implementation of helpline SOPs are necessary to extend nation-wide to ensure the quality of GBV services response. In addition, the extension of the community outreach to support women including women migrant workers and their family members to ensure the available and quality service delivery and understand their needs and challenges remains significant and relevant to Cambodia context. Lastly, the continuation to strengthen the migrant workers and community-based peer networks is crucial to build the trust and confidence of women subject to violence including the migrant workers to access support services, availability of safe spaces, dissemination of information, and advocacy efforts related to ending violence against women.Disclaimer and notes
References to Kosovo shall be understood to be in the context of United Nations Security Council resolution 1244 (1999).