Improved management of financial and human resources in pursuit of results.
Despite a very challenging year in the form of political, economic and humantarian crises unfolding in Sri Lanka, the office has adapted where possible and achieved a utilisation rate of 97% and a delivery rate of 74%. [The latter figure will increase once payments are resolved in Quantum.] This has been possible through the commitment of staff, deployment of successful measures to re-programme funds, close collaboration with partners, and rigourous management of financial resources.